About us

At iSB Group, we do things differently

More than a supplier
since 1975

More than simply a supplier of high quality workwear and safety equipment, our mission has always been to raise the bar of safety and wellbeing.

We do this by getting to know your business and the challenges you face, and working with you to solve them. We want to be a trusted partner to our clients, providing one place from where they can source all of their health, safety and wellbeing requirements.

From humble beginnings in a small home office in 1975, our family-run business has grown, thanks to our reputation for high quality products and consistent service, to the point where it now supplies some of the biggest names in logistics, warehousing and distribution in the UK.

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Insight
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Service
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Betterment
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Insight

We don’t jump straight to products or solutions – we start with you. What problems or challenges do you face? What do you need to change? What does better look like for you? We spend time getting to know your business so we can understand the root causes of the issues you face. Only then do we progress to what solutions will help address those issues for you, and how we can implement those in your workplace. We understand the specific, often complex challenges faced by businesses in pallet distribution, parcel delivery, 3PL and fulfilment, and cold storage, and focus on providing products that will make a real difference to companies and their employees.

S

Service

We have a vision: to provide one place from where clients can source everything they need to keep their workforce safe, healthy, happy and productive at work. We are 100% focused on providing the best solution for our clients’ needs. If we don’t already stock it, we will endeavour to go out and find it for you. As a family-run business, we understand the importance of people. Every member of our team is passionate about helping our clients reduce workplace injuries, improve efficiency and boost employee wellbeing.

B

Betterment

We don’t simply accept the status quo and industry ‘norms’; we are always looking for better, more innovative, more sustainable ways in which to improve employee health, safety, morale and productivity. We challenge manufacturers to push the boundaries and develop new innovations in materials for improved comfort, durability and safety. We work with you to help you better manage your safety spend, and to reduce profit leakage by providing longer-lasting alternative products, reducing replacement cycles.

Our Values

Honesty & Integrity in every transaction
Reputation for excellence
Passionate pursuit of innovation
Building enduring relationships
Creating Customer focused teams

Future-Proof Your Supply Chain

Our Raise The Bar™ Framework

Stats that speak for themselves

Trusted by over

4,500+

sites in the UK
More than

7000

products available
Partner to

6 of the 10

top UK logistics companies*
Over

180

Suppliers
Over

99.1%

NPS score

Industry focused

As a supplier trusted by some of the biggest names in the Logistics industry space, we have learned your specific requirements, potential difficulties and ongoing challenges. Find out what we know, and more here.

3PL and Fulfilment


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Parcel Couriers


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Pallet Distribution


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Cold Storage


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Working With Us

Control

Have complete control of the budget, order provision and product range, per site location and management tier.

Efficiency

Freely access a dedicated online portal with pre-approved products to easily submit and track orders.

Cost Saving

Access to your own comprehensive reporting suite gives you full visibility of activity and spend across all your sites.

Our Approach

Our approach to Account Management is based on partnership and communication. We are focussed on bringing our customers the solutions that not only provide the work experience for their staff but also help to reduce profit leakage in their business.

Innovations

New products are at the heart of what we do, Account Managers are keep right up to date with the latest product developments and how they can bring value to our customers. As a customer you will be kept up to date with all developments that suit your business.

Future Planning

With detailed spend and usage reports our Account Managers unpack this information to help our customers understand their if there are further consolidations, controls or developments to further raise the bar in their workplace.

DPD

Most of our customers deliveries are made using DPD. Their Predict system allows us to provide our customers with an hour slot of when their parcels will be delivered.

MyTeam™

MyTeam™ is a super powerful system that allows our customers to have deliveries packed for individual staff members, making it easier for them to manage uniform rollouts or the ongoing supply of workwear and PPE.

Packaging

All packaging used by us is recycled or recyclable and we never use more packaging than necessary. We receive comments from our customers that our deliveries are always easy to spot due to how well they are packaged. Another way we can make it easier for our customers!

Customer Experience

We have a team of Customer Experience Managers working everyday to ensure customers enquiries and orders are replied to straight away and resolved quickly in a friendly and stress-free way.

NPS Score

We are immensely proud of our outstanding 99% Net Promoter Score (NPS). This remarkable score is a testament to our unwavering commitment to excellence and customer satisfaction. We remain deeply grateful for the trust and support our customers place in us, and we are committed to continuing to deliver at the highest standards.

No Surprises

We're dedicated to ensuring our customers know when their orders will be delivered, right down to an hour slot on the day of delivery. We never want a customer to have to chase us for information, you'll be kept right in the loop!

Embroidery

Embroidery on workwear serves as a practical and aesthetic addition to uniforms and attire in various professional settings. It is a great way to display your logo(s), tagline and staff names or departments.

Print

Print is a great option for branding garments, Printing often allows for a creative way of branding. We work with our customers to decide the best way to display their branding to ensure they stand out from the crowd.

Bespoke

Although having embroidered or printed workwear is bespoke, we like to help our customers standout from the crowd with bespoke workwear. We help you through every stage of the process from design to delivery and stock management.

Six-Step Framework

We have a Six-Step framework that we'll work through with you to improve not only the safety and well-being of your workforce but also the profitability and efficiency of your business

What It Means

Raising the Bar means everything to us, it's what we live for everyday. Whether it be improving our service, products or customer experience we never stand still. Our customers love the energy and broad minded approach this brings to them.

Giving Back

Raising the Bar isn't just for our customers or iSB Group, we help to Raise the bar for others in the community as well by giving back through donations to the Grace Trust and other local needs.

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Raise The Bar™ Framework

Tried and tested by the biggest names in logistics
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Industry Specialists

At iSB Group we apply our expertise and experience in delivering your specific needs and requirements
3PL and Fulfilment, Parcel Couriers, Pallet Distribution, Cold Storage

Keep Up-To-Date With Our Blog

Keep informed of the latest industry, products and company news
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